safety, security,
comfort and companionship

- for life

Outreach Programme

Secure Referral Platform

Visiting people living with enduring mental illnesses, in their own homes and/or out in the community.

Who is eligible for the service?

Adults who live with enduring mental health challenges, who are not dangerous or high risk – we have a duty to keep our staff safe from risk of danger.  Anyone being referred to our programme must agree to receive our service.   Our Outreach Programme is a Membership Programme, which incurs a Membership Fee, but only after a 3-month trial period to make sure they are happy with the service and wish to join longer term.   The only restriction on visits is that members must not be under the influence of alcohol or drugs at the time of the visit.  If they are, our visitor will leave, explaining why.

What is the process?

To refer a patient to us:

  1. Send an email to to inform us that you would like to refer a patient to join as a Member of our Outreach Programme. We will then set you up with an account and send you login details.
  2. Once your account is set up, go to the bottom of this page and download the two forms:  Referral Form to be completed by you, and Membership Application Form to be completed by your patient.
  3. Log in with the username and password that you will have received, and then:
  4. Upload:
    a. Completed Referral Form
    b. Completed Membership Application Form
    b. Patient Risk Assessment
    c. Support plans
  5. We will receive an automated email from this system that will alert us to your Referral. If we require any more information, or have any questions we will contact you to discuss.

What happens next?

Our Outreach Manager will visit the person to complete a risk assessment of the home and discuss what their expectations are and what sort of support would be most helpful. Any urgent issues will be addressed at that stage. Then the Outreach Manager will match the member to an Outreach Visitor or Remote Support Worker and they will visit the person together, to make the introduction.  Regular visits will be planned at that point.

Feedback and Complaints

Any complaint about the Outreach Support Programme should be emailed to 

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