Current Vacancies

Outreach Home Visitor Volunteer Hampshire - Befriending Support


Multiple locations in Hampshire: New Forest, Southampton, Winchester, Basingstoke and surrounding areas


Minimum 1 hour per week or 2 hours per fortnight, plus travel time.)

Reporting to:

Outreach Programme Manager

Multiple locations in Hampshire: New Forest, Southampton, Winchester, Basingstoke and surrounding areas
Hours: Minimum 1 hour per week or 2 hours per fortnight, plus travel time.
Reporting to: Outreach Programme Manager

This volunteer opportunity is age restricted to 18+ and requires additional training which is provided.

About Hammersley Homes

Established in 2018, Hammersley Homes is a charity that provides support for life, for vulnerable adults who live with enduring mental health challenges and psychotic illnesses, and struggle with living independently. Our aim is to establish a nationwide network of Day Centres, Outreach Services and Supported Housing schemes, to help with any daily tasks they may be struggling with, and relieve loneliness and isolation. We focus upon increasing people’s quality of life and reaching their personal goals, whilst decreasing the likelihood of relapse into a mental health crisis that can lead to hospital stays or contact with the police. Implementing ongoing support provides an opportunity to notice if there is any notable decline in the person’s health or wellbeing. There is a growing scarcity of long-term support options for this vulnerable group. Without the safety, security, and sense of community that long-term support provides, they are at risk of falling through the cracks and becoming hospitalised, homeless, or unfairly imprisoned.

About the Outreach Home Visiting Programme

Our Outreach Service was set up to support people living with long term mental illness who may be suffering from the debilitating effects of disorganised lifestyles, loneliness and/or social isolation.   The main aim of this service is to provide support to Outreach members living in their own homes, and out in the community.   Our focus is to help people to reach their personal goals and live their best life.

About the role

Hammersley Homes is staffed by a small multi-skilled team of hardworking employees and volunteers who are scattered about the region supporting our Outreach Members, working remotely and/or office/home based.   We are looking for caring and empathetic volunteers to assist our Outreach Members with any day-to-day tasks that they may be struggling with, including online access, budgeting, hobbies, exercise and engaging with community activities.   As a Home Visitor you will support Outreach members to maintain contact with the outside world and help relieve some of the loneliness and bring some fun and pleasure to their lives.    Volunteers can help to access services and support which they struggle to access by themselves – for example helping to ensure they are receiving all the benefits they are entitled to.

To ensure success as a Support Volunteer, you should have excellent interpersonal skills, a passion for helping others, and be able to empower individuals through emotional and physical support.


As the name suggests, a Home Visitor has a friendly disposition and supports the beneficiary with company, tactful guidance, presenting options for the person to make informed choices and encourages:  

  • Independence
  • Self-care
  • Happiness and contentment
  • Social contact and integration where possible
  • Guidance and referrals for other support when desired/required

You will achieve this by:

  • Maintaining a person-centred approach by providing emotional support, talking to Outreach Members about their needs and listening to their concerns
  • Practical support:   Helping Outreach Members to go shopping, arrange and attending medical appointments, helping with a memory jog for medication, sorting out mail, support with online access and access to other services
  • Supporting members to participate in leisure activities and hobbies, e.g., a walk at the local park, hobbies, introduction and accompanying attendance to a group that might interest them
  • Observing and monitoring the wellbeing of the member, paying close attention to any changes in behaviour
  • Supporting Outreach Members to maintain their existing skills and develop new ones
  • Encouraging Outreach Members to look after their own home, their personal hygiene and health (volunteers do not support with domiciliary duties including personal care, administration of medication or cleaning.   If extra support is required, volunteers must inform the co-ordinator so that this can be arranged). 
  • Supporting Outreach Members to achieve their ambitions as set out in their support plans
  • Recording notes accurately on the Reporting App after each visit, and reporting any concerns, incident, or safeguarding issues to the Co-ordinator (A mobile phone is provided)

It is expected that each visit will last up to 2 hours, dependent on the contract agreed by the Outreach Members.   To ensure continuity and guidance for you, you will be asked to write a short report after each visit.

You may ask for pre-approved expenses for petrol etc. as per Hammersley Homes Volunteer Policy.

You will be expected to

  • always treat all individuals with dignity and respect
  • be aware of, and follow the procedures for reporting any safeguarding concerns or incidents
  • keep accurate records
  • attend training, team meetings and supervision
  • ensure the health, safety, and welfare of Outreach Members
  • support individuals on a one-to-one basis, with support from our Outreach Manager.
  • Perform all duties in accordance with the organisation’s policies and procedures

What are we looking for in an Outreach Home Visitor Volunteer?

  • An approachable and friendly disposition with a clear understanding of appropriate boundaries
  • The ability to communicate with a wide range of individuals with diverse needs
  • Commitment to helping others
  • Empathetic with good listening skills
  • Good problem solving and initiative abilities
  • Patience and emotional resilience
  • Observation, monitoring and honesty
  • Flexible with a positive attitude; ability and desire to work effectively with others as one team
  • Willingness to learn new skills
  • Able to work independently
  • Experience of safeguarding adults at risk, advantageous but not essential

What can Hammersley Homes offer you as a volunteer?

  • Full induction training plus essential training including: Safeguarding Adults, Mental Health Awareness and Equality & Diversity
  • Monthly 1:1 support sessions
  • An ID badge and mobile phone for volunteer duties
  • The opportunity to develop new skills and enrich your CV
  • The opportunity to meet other adult volunteers and make friends
  • A regular newsletter
  • The opportunity to undertake additional training

And … The chance to make a huge difference to the lives of the vulnerable adults we support at Hammersley Homes!

How to Apply

By email please, to, attaching CV and covering letter, explaining your interest in this role and why you think you would be suitable.

More information: